A Different Kind of Smart - And Why It's Critical
"Success in the knowledge economy comes to those who know themselves-their strengths, their values, and how to best perform." ~Peter Drucker
No longer is it enough to be "book smart" - that can be outsourced. A "different kind of smart" is needed to meet the challenges of the 24/7 workplace filled with multiple generations. Organizations are looking for workers who have the social intelligence to interact with customers and coworkers.
Commonly known as emotional intelligence or EQ, the good news is that it can be increased - unlike IQ. Lin Little, SPHR, will explain why the development of EQ is even more critical for HR professionals as a key player in setting the "tone" or climate of the organizations where they partner.
To take a company from good to great must include emotional intelligence which accounts 58% of all job performance. Research in 15 global companies showed that 90% of success in leadership was attributed to EQ.
This session will:
• define emotional intelligence (EQ)
• explore why it matters
• explore the nature of the core EQ skills
• link EQ and important organization outcomes
Presented by:
Lin Little, SPHR, is a HR Project Leader for Arkansas Blue Cross and Blue Shield where she has been employed for 25 years. She received her certification in emotional intelligence in 2008. Lin is currently enrolled in the College of Executive Coaching program. She has been an adjunct profession in management and HR at Webster University for 20 years. Lin served as president of CAHRA for two years and has been a member since 1985. She was the state council director for 4 years. Additionally, she is an item writer for the HRCI exam and has served on the Exam Panel for 12 years. She was also a member of the SHRM Expertise Panel on Corporate/Sustainability Panel.
This program has been pre-approved for 1 General recertification credit hour toward PHR, SPHR and GPHR recertification through the HR Certification Institute. The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program. It means that this program has met the HR Certification Institute's criteria to be pre-approved for recertification credit.
A special thank you to our July meeting sponsor: Kelly Ross & Edward Jones
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